Usually replies same day on weekdays
Get in touch.
Direct line, no support-ticket queue. If your question lands in any of the four buckets below, pick one and the subject line will prefill — saves a round trip.
Or pick what you're writing about
Data API
→Endpoints, rate limits, depth coverage, custom feeds. We have BTC/ETH/SOL spot + perp L2 + Polymarket book.
Strategy & backtest
→Help wiring a condition tree, walk-the-book quirks, sweep configuration, paper-trade questions.
Billing
→Upgrade / downgrade, switching tier, refund requests, missing receipt.
Partnership
→Press, podcast, deeper data partnership, integration with your stack. Fast yes/no on most requests.
What to expect
- ·Same-day reply on weekdays for billing and Pro/Plus tier questions.
- ·24-48 h for data API / strategy depth questions — those usually need me to look at your specific setup.
- ·No SLA on free tier, but I do read every email. If it's urgent because you're paying, say so in the subject.